Watercare Solutions - Website Privacy and Cookie Policy
In this document, any reference to “we” or “us” or “our” refers to Watercare Solutions and any of its subsidiaries.
When we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise handle your personal information. As a fundamental practice, we only process your personal information when necessary to deliver services, provide products, or conduct transactions.
By using our services, goods, products, and service channels, you agree that we may process your personal information as described in this Privacy Policy. Occasionally, you may provide us with consent to process your personal information. Please read this policy carefully as it may impact your rights.
As a global organization, this Privacy Policy governs the processing of personal information by any member of our company worldwide. If we process personal information for another party under a contract or mandate, that party’s privacy policy will apply.
We may update this Privacy Policy periodically to comply with changes in law or business practices. The version of the Privacy Policy displayed on our website will govern your interactions with us.
What is Personal Information?
Personal information refers to any data that identifies you or is specifically related to you. This includes, but is not limited to:
- Your email address, physical address (such as residential or work address), and telephone number.
- Demographic details such as language, date of birth, and education.
- Marital status (e.g., married, single, divorced).
- National origin and age.
- Financial information, including income and third-party payments.
- Biometric data like fingerprints, signature, or voice.
- Personal preferences, views, and opinions.
- Confidential correspondence and others’ opinions about you, including your name.
When will we Process Your Personal Information?
We will process your personal information only for lawful purposes related to our business if:
- You have provided consent.
- A person legally authorized by you, by law, or by a court has consented.
- It is necessary to fulfill or perform under a contract we have with you.
- The law requires or permits it.
- It is necessary to protect your, our, or a third party’s legitimate interests.
Sources of Personal Information
We obtain personal information about you from various sources, including:
- Payroll or HR departments of our clients capturing financial and non-financial information.
- Third parties directly integrated with our software platform.
- Your interactions with our products, services, or service channels.
- Your engagement with us via support desk, emails, letters, forms, telephone calls, and surveys.
If required by law, we will seek your consent before collecting personal information from third parties.
Sharing Your Personal Information
In general, we will share your personal information only if:
- You have consented.
- It is necessary to fulfill or perform under a contract with you.
- The law requires it.
- It is necessary to protect your, our, or a third party’s legitimate interests.
Transfer of Your Information to Other Countries
We will transfer your personal information to third parties in other countries if:
- Your personal information will be adequately protected under that country’s laws or an agreement with the recipient.
- The transfer is necessary to enter into or perform a contract with you or a third party.
- You have consented to the transfer.
- The transfer is in your interest and obtaining your consent is not reasonably practical.
Transfers will comply with legal requirements and safeguards. The recipient in another country will agree to apply equivalent or better protection standards as required by law.
Your Rights and Responsibilities
- You must provide proof of identity when exercising your rights.
- Inform us of any changes in your personal information.
- You have the right to request access to your personal information, including confirmation of its existence, a copy of the record containing your information, and the identity of third parties who have accessed it.
- We will respond to access requests within a reasonable time and may charge a reasonable fee for copies or descriptions of records.
- You have the right to request correction or deletion of your personal information if inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully, or no longer authorized to keep it. Refer to our PAIA Manual for procedures to exercise this right.
- You may object to the processing of your personal information on reasonable grounds. We will assess and respond to your objection unless processing is lawful or required by contract or consent.
- You may withdraw consent for processing your personal information, with consequences explained to you. Withdrawal may not affect processing already undertaken if permitted by law.
Complaints and Security
- You have the right to file a complaint about our handling of your personal information.
- We will address complaints promptly.
Security of Your Personal Information
- We use appropriate technical and organizational measures to protect your personal information.
- Our security measures include monitoring access, secure storage, access controls, and secure record destruction.
- We comply with international ISO security standards.
Retention of Your Personal Information
We retain your personal information as long as necessary:
- As required by law, contract, or consent.
- For fulfilling the purposes stated in this Privacy Policy.
- For statistical, research, or lawful business purposes.
Note: We may retain your personal information beyond the end of your relationship with us for historical data needed by your employer or employee.
Our Cookie Policy
A cookie is a small data piece sent from our websites or applications to your device’s hard drive or browser. Cookies personalize and improve your experience on our platforms, identify your device, and prevent fraud.
By using our websites or applications, you agree to receive cookies. Cookies help us recognize returning visitors, prevent fraud, and perform analytics.